Privacy Policy

Effective Date: 5 August 2026

Business Name: Playthings ("we", "us", or "our")

Website: www.playthings.au

1. Purpose

The purpose of this Privacy Policy is to inform users of our website (the "Site") about how Playthings collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all website visitors, account holders, and active subscribers.

2. Consent

By creating an account, subscribing to our service, or interacting with our Site, you consent to:

  • The terms set out in this Privacy Policy; and

  • The collection, use, and handling of your data as outlined below.

3. Personal Data We Collect

We only collect personal information necessary to manage your toy subscription, fulfill deliveries, and curate appropriate toy sets.

A. Information Provided Directly by You

  • Account & Contact Details: First and last name, email address, and phone number.

  • Delivery Information: Residential address, gate access codes, and specific drop-off instructions for our delivery drivers.

  • Payment Information: Billing details and payment card information (processed securely via our payment gateway).

  • Child Development & Play Preferences: Details you choose to provide regarding your child’s age, developmental stage, or toy preferences to help us curate your monthly toy box.

B. Information Collected During Delivery (In-House Drivers)

Because deliveries and toy box swaps are completed directly by our employed drivers, we may collect:

  • Delivery Communications: SMS or phone call logs between our drivers and you regarding arrival times or access issues.

  • Proof of Delivery Photos: If you authorize us to leave a toy container unattended ("Authority to Leave"), our driver may take a photo of the delivered box at your doorstep to confirm fulfillment and record container condition.

4. How We Use Personal Data

We use your data strictly to operate Playthings effectively. Primary uses include:

  • Fulfilling Orders & Swaps: Scheduling delivery routes, dispatching our in-house drivers, and completing monthly toy swaps.

  • Child Toy Curation: Tailoring toy boxes to match the age or developmental stage provided by parents.

  • Delivery Notifications: Sending automated or direct SMS/email updates when our driver is en route or has completed a swap.

  • Customer Support: Resolving account inquiries, subscription changes, or damaged/missing item reports.

  • Direct Marketing: Sending updates or offers (in compliance with the Spam Act 2003). You may opt out at any time using the "Unsubscribe" link in our emails.

5. Who We Share Personal Data With

We do not sell, rent, or trade your personal information. Data sharing is strictly limited to essential operational tools:

  • In-House Logistics (No Third-Party Couriers): Your address, contact number, and drop-off instructions are accessed solely by Playthings staff and our direct delivery drivers to complete your toy swaps.

  • Payment Processors: Secure third-party gateways (e.g., Stripe, PayPal) to process recurring subscription payments. We do not store raw credit card numbers on our servers.

  • Software & Communications: Routing, dispatch, and email platforms used internally by our team to manage delivery schedules and customer messages.

Legal Disclosures

We may disclose personal data if required by law, court order, regulatory mandate, or to protect the safety, rights, and property of Playthings, our employees, or our customers.

6. Children's Data

Playthings is a service marketed to and managed by parents and legal guardians. We do not intentionally collect personal information directly from children under 18 years of age. Any information regarding a child (such as age or play interests) must be provided by a parent or guardian solely for toy selection purposes.

7. Storage, Security & Retention

  • Data Safeguards: We protect your data using SSL/TLS encryption, secure databases, and role-based access controls. Access to customer addresses and delivery notes is restricted strictly to staff and drivers on active shift.

  • Data Retention: We retain customer data for as long as your account is active, or as necessary to fulfill legal, tax, or operational requirements.

  • Media Security: Proof-of-delivery photos taken by drivers are stored securely and accessed only to verify completed deliveries or resolve missing item claims.

8. Cookies & Site Tracking

Our website uses essential cookies to enable shopping cart functionality, secure logins, and site navigation. You can adjust your web browser settings to decline cookies, though this may impact your ability to use certain features on our website.

9. Your Rights (Access, Correction & Complaints)

Under the Australian Privacy Principles, you have the right to request access to the personal data we hold about you, or ask for inaccuracies to be corrected.

To submit a request or raise a privacy query, contact our Privacy Officer:

  • Contact Person: Playthings Support Team

  • Email: sales@playthings.au

10. Policy Updates

We may update this Privacy Policy periodically to reflect operational changes or legal updates. Revisions will be published on this page with an updated "Effective Date."

 

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